USCIS Discontinues Case-Specific Assistance Via Service Center Email

U.S. Citizenship and Immigration Services (USCIS) announced that it is discontinuing use of USCIS service center email boxes for case-specific questions as of January 21, 2019. Instead, USCIS is directing people to its online self-help tools and the USCIS Contact Center.

The service center email addresses being discontinued are:

  • California Service Center: csc-ncsc-followup@uscis.dhs.gov
  • Vermont Service Center: vsc.ncscfollowup@uscis.dhs.gov
  • Nebraska Service Center: NSCFollowup.NCSC@uscis.dhs.gov
  • Potomac Service Center: psc.ncscfollowup@uscis.dhs.gov
  • Texas Service Center: tsc.ncscfollowup@uscis.dhs.gov

The announcement, which includes information about USCIS's online tools, is at https://www.uscis.gov/news/alerts/update-case-assistance-service-centers.